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WHAT WE DO:

PATIENT 360

PATIENT 360

To offer patients support that makes a genuine difference to their lives, we must look beyond the clinical to the ‘five pillars of patient support’: access, advice, adherence, clinical and psychological support, and quality of life.

With health psychologists on our team, we’re unique in developing support programmes for both commercial and charity clients, sometimes working in partnership together.

We take a modular approach, first looking holistically at what patients need – depending on their disease and demographics - and then matching this with what you can offer. We can then build your 360 support programme and help you deliver and develop it over time.

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Get in touch

If you would like to talk to us about PATIENT 360, enter your details and we’ll be in touch

  • Patient support refers to a range of services and resources designed to assist patients throughout their healthcare journey. This includes helping patients understand their diagnosis, treatment options, medication management, and providing emotional and logistical support. Common examples include nurse helplines, patient education programmes, and digital tools like mobile apps for tracking symptoms or scheduling appointments. These services empower patients to take an active role in their health and ensure they receive consistent care.

  • Effective patient support improves health outcomes, enhances patient satisfaction, and reduces healthcare costs. Patients who are informed and supported are more likely to adhere to treatment plans, attend follow-up appointments, and manage chronic conditions effectively. For instance, a patient with diabetes who receives regular coaching on diet, exercise, and medication adherence is less likely to experience complications. Additionally, patient support reduces the risk of readmissions and builds trust between patients and providers.

  • Healthcare organisations offer a variety of patient support services, including:
     

    • Education: Materials and workshops to explain conditions, treatments, and preventive care

    • Navigation: Assistance with scheduling appointments, insurance processes, or referrals

    • Emotional support: Access to counselling or support groups for patients and families

    • Digital tools: Mobile apps and portals for tracking health data, accessing medical records, and communicating with healthcare teams

    • Financial assistance: Guidance on managing medical expenses or accessing subsidies

  • Technology enhances patient support by providing accessibility, personalisation, and real-time communication. Telehealth platforms allow patients to consult healthcare providers remotely, while mobile apps can send medication reminders or track health metrics. Patient portals give users 24/7 access to medical records, test results, and messaging features. AI-powered chatbots can answer FAQs, and wearable devices provide continuous health monitoring, enabling early intervention.

  • To create effective patient support programmes, providers should:
     

    • Understand patient needs: Conduct surveys or interviews to identify challenges and preferences

    • Personalise support: Use patient data to tailor services, such as customised health plans or reminders

    • Invest in training: Ensure staff are empathetic and well-equipped to handle patient queries

    • Leverage technology: Implement tools like apps and portals to streamline communication

    • Measure outcomes: Use metrics such as patient satisfaction scores and adherence rates to refine the programme continuously

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