Privacy Policy

Key Privacy Points – Magnetic HCA Ltd trading as 11 London

At Magnetic HCA Ltd trading as 11 London, your privacy matters to us. This summary gives you the highlights of how we handle your information. For full details, please read our complete Privacy Policy below.

What Information We Collect

Contact details (name, email, phone, address)
Business interaction details (communications, contracts, feedback)
Website usage (IP address, browser type, cookies)
Marketing preferences
Automated decision-making data (where applicable)

How We Use Your Information

To deliver our services and manage client relationships
To communicate with you and respond to inquiries
To send insights, updates, and marketing (with your consent)
To improve our website and services
To comply with legal and regulatory obligations
To use automated systems where appropriate, with safeguards allowing you to request human review

Your Rights
You have the right to:

Access, correct, or delete your data
Withdraw marketing consent at any time
Challenge automated decisions and request human involvement
Make a complaint about how your data is used

We respond to requests and complaints promptly, in line with UK GDPR and the Data Use and Access Act 2025 (DUAA).

Cookies
We use cookies to improve your experience. Some low-risk cookies (like analytics and functionality cookies) may not need prior consent under DUAA, but you can manage your preferences through your browser.

International Transfers
If we transfer your data outside the UK/EEA, we apply safeguards to ensure your information is protected to UK standards.

Privacy Officer Contact Details
We have appointed a Privacy Officer to oversee compliance. Please contact them with any questions or concerns:

Privacy Officer

Email: matthew.hunt@11-london.com
Postal Address: Data Protection, The Organ Works, Turnham Green Terrace Mews, London W4 1QU

Registrations

Company Number: 05599828
ICO Registration Number: ZA172539

Complaints
If you’re unhappy with how we handle your data, please contact our Privacy Officer first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Privacy Policy – Magnetic HCA Ltd trading as 11 London
Last updated: 23rd September 2025

Magnetic HCA Ltd trading as 11 London (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us—whether through our website, communications, or services.

1. Information We Collect

We may collect the following categories of personal data:

Identity Data – name, job title, company details.
Contact Data – email address, phone number, postal address.
Technical Data – IP address, browser type, operating system, cookies, and usage data.
Business Interaction Data – records of communications, proposals, contracts, and feedback.
Marketing Preferences – your choices about receiving updates and insights from us.
Automated Decision-Making Data – where applicable, limited data used in systems that may apply automated logic or profiling (DUAA 2025).

2. How We Use Your Information
We process your personal data for the following purposes:

To provide our services and manage our client relationships.
To respond to inquiries and communicate with you.
To send relevant insights, thought leadership, or marketing materials (where you have consented).
To improve our website, services, and communications.
To comply with legal and regulatory obligations.
To use automated systems where appropriate, with safeguards allowing you to request human intervention and challenge decisions (DUAA 2025).

3. Legal Basis for Processing
We rely on the following legal bases under the UK GDPR and the Data Use and Access Act 2025 (DUAA):

Consent – where you sign up for newsletters or marketing.
Contract – where processing is necessary to perform our obligations to you.
Legal Obligation – where we must comply with legal or regulatory requirements.
Legitimate Interests – to run our business effectively and provide you with relevant information, balanced against your rights.
Recognised Legitimate Interests – as introduced by DUAA, for certain low-risk processing (e.g., security, fraud prevention, improving services).

4. Sharing Your Information
We only share your personal data with:

Service Providers – e.g., IT support, cloud hosting, analytics, marketing platforms.
Professional Advisors – such as auditors, insurers, or legal counsel.
Regulatory Authorities – when required by law.

We do not sell or rent personal data to third parties.

5. International Transfers
If we transfer personal data outside the UK/EEA, we ensure it is protected by appropriate safeguards. Under DUAA, we apply the “data protection test” to confirm that protection is not materially lower than UK standards.

6. Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention
We keep personal data only as long as necessary for the purposes outlined above, and in accordance with legal and regulatory requirements.

8. Your Rights
Under data protection law (UK GDPR and DUAA), you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (subject to legal requirements).
Object to or restrict certain processing.
Withdraw consent at any time (for marketing communications).
Data portability, where applicable.
Challenge decisions made by automated processing and request human involvement (DUAA 2025).

Subject Access Requests (SARs):
We may pause (“stop the clock”) on responding while awaiting further information needed to verify your identity or clarify your request, in line with DUAA provisions.

9. Cookies
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
Under DUAA, some low-risk cookies (such as analytics and functionality cookies) may not require explicit prior consent; however, you can still manage your preferences through your browser settings.

10. Children’s Data
We do not knowingly collect personal information from children. Where our services are likely to be accessed by children, we implement safeguards to protect their privacy and account for their specific needs and vulnerabilities in line with DUAA requirements.

11. Complaints
If you have concerns about how we handle your data, you may first contact us using the details below.
Under DUAA, we are required to acknowledge complaints within 30 days and provide a response without undue delay.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Where required by law, we will notify you directly of material changes.

13. Contact Us & Privacy Officer
We have appointed a Privacy Officer to oversee compliance with this policy. If you have any questions about this policy or how we handle personal information, please contact the Privacy Officer in writing using the details below:
Privacy Officer

Email: matthew.hunt@11-london.com
Postal Address: Data Protection, The Organ Works, Turnham Green Terrace Mews, London W4 1QU

Registrations

Company Number: 05599828
ICO Registration Number: ZA172539